Call 572-0000 to report an emergency,
including power outage, gas odor, and downed power lines.
What To Do During a Gas Emergency
If you suspect a gas leak in your home or building:
- For your safety, we recommend that you and anyone else in the home or building leave the premises immediately.
- From a neighbor's home or other safe location, call us at 572-0000.
- Do not start any vehicle if it is in an attached garage.
- Do not operate an automatic garage door.
- Do not use matches, open flames, lighters or cigarettes in the home or building.
- Do not turn on or off electrical switches or appliances.
- Do not use phones (including cellular phones) inside the home or building.
- Do not re-enter the home or building until cleared to do so by a WG&E representative.
- Watch for the WG&E truck to arrive and meet the representative at or near their vehicle.
Possible reasons for escaping gas
- A fire in or near a gas appliance or piping.
- Unusual noise or flame at an appliance.
- Excavation work is in progress or recently completed.
What to do during an electricity emergency
- Report downed power lines immediately to WG&E.
- Never touch or try to move downed power lines.
- Always treat downed lines as if they’re live, or carrying an electric current.
- Use caution around open manholes, open transformers, and exposed wires.
- Warn family members, especially children, never to touch wires lying in the ground or hanging from poles.
- If your water is pumped electrically, fill your bathtub and spare containers with water before a major storm. You can flush toilets by pouring a bucket of water into the bowl.