Contact Us

The Westfield Gas & Electric welcomes your questions, comments, suggestions, compliments, and complaints as one critical way to continuously improve our services to you. Please provide the contact information requested below, and submit your question or concern. We can accept inquiries for the following areas:

• Billing – For questions about your bill, bill disputes, scheduling reads, questionable reads.
• Customer Service – For general questions regarding your account, question on opening or closing an account, or an explanation of charges on your bill
• Financial assistance – For questions about payment arrangements, Westfield Warm, and other financial assistance programs that may be available to you
• General Manager – For questions directly to the general manager
• Online account support – For questions regarding your online bill view account
• Outages – For questions regarding past outages (if you are currently experiencing an outage, please call 572-000)
• Street lights – For reporting street lights that are out, requesting street lights to be placed or removed (please have street and pole number or nearest house or intersection ready)
• Tree trimming – For notification of trees that are close to electric lines that may need to be trimmed, or requesting a service to be denergized so that a tree on private property can be trimmed. (trimming lines from street to houses generally is responsibility of the customer. We can de-energize the line on a mutually agreeable schedule so that your contractor can trim safely, and minimize the time that you are without power).
• Webmaster – To report problem with the web site, outdated content, or suggestion for new content or features.

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