| Billing Questions Why are my bills sometimes estimated? There are occasions when we are unable to read your meter. In the event of bad weather or inacessibility to your meter,we estimate your bill based on your past energy usage in the same month of the prior year. The next actual meter reading give us an exact figure for your usage and we adjust your next bill accordingly. When your bill is estimated, it is therefore marked. Why has the format of my bill changed? The format of your utility bill has changed to reflect the restructuring of the utility industry. Your bill separates delivery services and supplier services, so that you can see how each contributes to the total cost of providing you with both gas and electricity. WG&E will continue to deliver your gas and electricity to your home or bus iness, and our charges will be included in the delivery services section of your bill. How should I pay my bill? WG&E provides a self-addressed envelope with each months bill. For fastest processing your payment should be sent to: Post Office Box 9189 Chelsea, MA 02150-9189 When paying your bill, please make your check or money order payable to Westfield Gas & Electric. Please write your account number on your check. Mail your check or money order, along with the stub from your bill, in the self-addressed envelope. Please do not send cash when paying by mail. If you are paying your bill within 15 days, be sure to deduct your 5% residential discount from the total due. We encourage you to send your payment directly through the mail for fastest processing. However, if you prefer, you can pay your bill at the following locations: WG&E business office, 100 Elm Street, 8:30 AM to 5:00 PM Drop Box @ 100 Elm Street for after hour payments If you are paying multiple bills with one check, please make sure you include all stubs and note the amount to be applied to each account. How does the (EFT)Direct Payment Plan work? At WG&E, we realize that your time and money are valuable. The easiest way to pay your bill is not to write a check at all. That’s why we offer Electronic Funds Transfer, which allows you to pay your bill automatically. Every month youíll save a stamp, a check, and an envelope, realizing savings for our environment and for you. Our Electronic Bill Payment Plan is a convenient, cost-effective, and secure alternative to paying bills through the mail. Once you authorize direct payment, the money to pay your bill is withdrawn directly from your bank account each month. For more information, please send us an e-mail at apaton@wgeld.org or call us at 572-0100. How does the Budget Plan work? Does your bill fluctuate during the year? For instance, if you use electric heat, you probably have higher bills during the winter months. Or maybe you pay more during the summer when you run your air conditioner. Varying gas and electric usage can make budgeting difficult. But our Budget Billing Program can help. With Budget Billing, customers pay a fixed, average amount each month for their utilities. Your budget payment is based on the gas and electricity that you consumed during the previous 12 months. Actual usage is reviewed every six months, and your budget may be adjusted accordingly. For additional information, please call our Customer Service Center at 572-0100. |
