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Customer service will be available for extended hours by phone on Wednesdays and Thursdays until 7 PM. If necessary, you can also make an appointment to visit our office during regular hours by calling 413-572-0100.
Have an emergency?
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then our emergency number at 1-413-572-0000.
It’s been raining and raining. If you’re home with little ones, you might be ready for a break. (Aren’t we all ready for some sunshine?) Print out this page and break out the crayons and markers. When you’re done, send us a photo of the masterpiece–and the artist too to firstname.lastname@example.org. We look forward to sharing these on our Facebook page!
Westfield Gas + Electric emergency crews responded to a reported ruptured gas line on June 25th when a homeowner, who was excavating adjacent to their driveway, hit and severed the underground gas service pipe that runs from the main pipeline in the street to the house.
With the warm weather comes your chance to participate in Westfield Gas + Electric’s free and voluntary program to help control energy costs. What is a Power Rush Hour? During the summer in New England we have hot days when energy consumption is high, particularly between the hours of 5 and 8 p.m. “Road hogs” like air conditioning, dishwashers, and other appliances can significantly affect overall energy demand during these times. Because distribution charges are set based on usage during these “peak” times we want to work together to help hold these costs down for everyone.