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Customer service will be available for extended hours by phone until 7 PM, Monday-Thursday. If necessary, you can also make an appointment to visit our office during regular hours by calling 413-572-0100.
Starting May 12, 2021, Whip City Fiber customers are eligible for the Emergency Broadband Benefit, a new Federal Communications Commission (FCC) program. The temporary benefit will offer a $50 discount for broadband service for eligible households in Westfield and all Massachusetts towns served by Whip City Fiber during the on-going COVID-19 pandemic.
It has been 5 years since Westfield Gas + Electric first announced their plans to fully launch locally owned gigabit internet to Westfield as Whip City Fiber (WCF). Since then, Whip City Fiber has offered service to over 70% of the city and connected over 5,000 customers. Now, we are gearing up for the 2021 construction season with plans approved by the Municipal Light Board to expand Whip City Fiber service to 9 new areas in Westfield over the next twelve months.
In observance of National Safe Digging Month in April, Westfield Gas + Electric is sharing results from a recent national survey, which revealed that a third of U.S. homeowners (33%) reported experiencing a utility service interruption during the COVID-19 pandemic. Additionally, of the 19.5 million U.S. homeowners who plan to dig this year for projects like gardening, building a fence or deck, installing a mailbox and more, nearly two in five (37%) will put themselves and their communities at risk by digging without contacting 811 beforehand to learn the approximate location of underground utilities.