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Customer service will be available for extended hours by phone until 7 PM, Monday-Thursday. If necessary, you can also make an appointment to visit our office during regular hours by calling 413-572-0100.
Emergency Information
Have an emergency?
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then our emergency number at 1-413-572-0000.
With the warm weather comes your chance to participate in Westfield Gas + Electric’s free and voluntary program to help control energy costs. What is a Power Rush Hour? During the summer in New England we have hot days when energy consumption is high, particularly between the hours of 5 and 8 p.m. “Road hogs” like air conditioning, dishwashers, and other appliances can significantly affect overall energy demand during these times. Because distribution charges are set based on usage during these “peak” times we want to work together to help hold these costs down for everyone.
Starting May 12, 2021, Whip City Fiber customers are eligible for the Emergency Broadband Benefit, a new Federal Communications Commission (FCC) program. The temporary benefit will offer a $50 discount for broadband service for eligible households in Westfield and all Massachusetts towns served by Whip City Fiber during the on-going COVID-19 pandemic.
It has been 5 years since Westfield Gas + Electric first announced their plans to fully launch locally owned gigabit internet to Westfield as Whip City Fiber (WCF). Since then, Whip City Fiber has offered service to over 70% of the city and connected over 5,000 customers. Now, we are gearing up for the 2021 construction season with plans approved by the Municipal Light Board to expand Whip City Fiber service to 9 new areas in Westfield over the next twelve months.
