The Westfield Gas and Electric is looking to hire a full time Telecommunications Installer Technician. ($29.90-$37.07)

Duties and Responsibilities include:

• Travel to customers’ premises to install, maintain, or repair audio and visual electronic reception equipment or accessories.
• Explain service to subscribers after installation.
• Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
• Splice cables, using hand tools, epoxy, or mechanical equipment.
• Set up service for customers, installing, connecting, testing, or adjusting equipment.
• Access specific areas to string lines or install terminal boxes, auxiliary equipment, or appliances, using bucket trucks, or by climbing ladders, or entering tunnels, trenches, or crawl spaces.
• Use a variety of construction equipment to complete installations, such as digger derricks, trenchers, or cable plows.
• Know and understand aspects of a fiberoptic system installation and repair.
• Know and understand elements of a fiberoptic system and associated equipment to operate and maintain a telecommunication system including an OTDR, fusion splicer, light source and meter.
• Performs skilled work in aerial, within a bucket truck to a height to not exceed 55’ for the purpose of installation, maintenance and repair of communications equipment.
• Mount racks or cabinets and oversee cable distribution.
• Note differences in wire and cable colors so that work can be performed correctly.
• Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, and other hand tools.
• Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
• Inspect equipment on a regular basis in order to ensure proper functioning.
• Remove and remake connections in order to change circuit layouts, following work orders or diagrams.
• Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
• Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
• Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
• Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
• Assemble and install communication equipment such as data communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
• Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
• Program computerized switches and switchboards to provide requested features.
• Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.
• Maintain computer and manual records pertaining to facilities and equipment.
• Install updated software, and programs that maintain existing software and/or provide requested features such as time-correlated call routing.
• Collaborate with other workers in order to locate and correct malfunctions.
• Review manufacturer’s instructions, manuals, technical specifications, building permits, and ordinances in order to determine communication equipment requirements and procedures.
• Test connections to ensure that power supplies are adequate and that communications links function.
• Climb ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults, in order to install, maintain, or inspect equipment.
• Refer to manufacturers’ manuals to obtain maintenance instructions pertaining to specific malfunctions.
• Run wires between components and to outside cable systems, connecting them to wires from utility poles or underground cable accesses.
• Remove and replace plug-in circuit equipment.
• Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.
• Clean and maintain tools, test equipment, and motor vehicles.
• Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock.
• Examine fiberoptic facilities to determine requirements for new or additional services.
• Determine viability of sites through observation, and discuss site locations and construction requirements with customers.
• Perform routine maintenance on equipment.
• Provide input into the design and manufacturing of new equipment.

Qualifications and Entrance Requirements

• Two years of relevant work experience in the field.
• Working knowledge of all of the above.
• Exceptional customer service and communication skills
• Knowledge of a fiberoptic networking system, related to installation and repair.
• Ability to express concepts and information verbally, and in written form.
• Massachusetts Class III Driver’s License.
• Successful applicant must not be color blind, or have a fear of heights.

A very generous benefit package accompanies job offer, although relocation services are not provided. Please, no phone calls. Candidates are requested to complete an application found online. Employment applications will be accepted through September 19, 2024.