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Our office at 100 Elm Street remains closed to customers until further notice due to COVID-19.

Financial hardships can happen to anyone. Fortunately, there are many resources to help those in need pay their heating bills during the winter. Here are a variety of assistance programs available in Westfield.

Low Income Heating Energy Assistance Program (LIHEAP) from the Valley Opportunity Council (VOC) provides low income customers with financial assistance based on household income and family size. In the past, VOC was in our office at 100 Elm St. Since this office is not open to the public, appointments are not available in Westfield at this time. Please contact VOC in the following ways: questions about eligibility or emergencies, please call 413-552-1548; documents can be dropped off in the drop box at the Holyoke office, 300 High Street, 1st floor · fax to 413-552-1552 · email to · mail to VOC, 300 High St. Suite 202, Holyoke, MA 01040. You can visit their website at

The Salvation Army Good Neighbor Energy Program provides energy assistance to residents in temporary crisis who are struggling to pay their energy bills and do not qualify for federal or state energy funds. Contact the Westfield Chapter of the Salvation Army at (413) 977- 8759 and leave a message. Eligible customers will be asked to provide proof that they were impacted by Covid by illness, loss of job, cut hours, etc.

Westfield Warm Fund is offered by the Westfield Gas and Electric for customers who qualify for LIHEAP or the Good Neighbor Energy Fund. Contact WG+E Customer Service at (413) 572-0100 for more information.

The WG+E Covid-19 Relief Program was established with our Municipal Light Board to assist customers who are having difficulty with their utility bills due to effects of the current pandemic. To apply, please complete this application. Applications will be reviewed in rounds beginning in October and approved customers will be notified of a bill credit.

WG+E also offers budget and payment plans to help our customers manage their utility bills. Please call Customer Service Department at (413) 572-0100 for more information.