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We are working to resolve a problem with the automated pay-by-phone system--please speak to the customer service team at 413-572-0100 for assistance paying by phone.

We are proud to be your community-owned gas, electric, and internet utility. Your input helps us make strong strategic decisions for the future. Starting August 15, customers can complete the 2022 Customer Satisfaction Survey online. Earn a $5 account credit and we’ll enter you into a drawing for one of three additional $250 energy credits for your WG+E account.

“We feel good about the work we do in Westfield and we look forward to hearing how customers feel we’re performing,” says General Manager Tom Flaherty, Sr. “Over the last two years, we’ve continued to build out Whip City Fiber in Westfield, launch improved tools for outage communications, and provide more support for community groups than ever.”

Responses must be received by August 31. Customers without computer access are invited to visit the office at 100 Elm St. during business hours for assistance with the survey.