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Customer service is available by appointment during regular hours in our Elm Street office by calling 413-572-0100.

The Affordable Connectivity Program (ACP) is a Federal Communications Commission program that helps connect families and households who need assistance affording internet service. Enrollment is open now for this new benefit which provides an ongoing discount of up to $30 per month toward broadband service for eligible households.

Eligible households can learn more and enroll directly through Whip City Fiber.

The ACP replaces the temporary Emergency Broadband Benefit (EBB) program which will continue to provide the current monthly discount until March 1, 2022. Most customers will automatically transition to the ACP and others will be notified if they need to requalify. If you are enrolled in the EBB program, learn more about the changes here.

Additional eligibility and enrollment information is available by visiting www.fcc.gov/ACP, or by calling 877-384-2575.