Some important updates. As the situation develops, we have made some critical decisions to best serve our customers and employees during this public health crisis.
For this reason, we are making a number of changes in our services to allow us to provide the basic critical services of gas, electric, and internet without interruption. During this time, we will not be offering appliance service, inspections, or meter work. We are also cancelling Whip City Fiber installations and home visits in Westfield for the time being.
Finally, we have decided to temporarily close the lobby to customers at 100 Elm Street starting Tuesday, March 17 until further notice. In the meantime, we will continue to provide the highest level of care and support over the phone, on our website, and on Facebook. Customers will still be able to contact our Customer Service line at 413-572-0100 and Whip City Fiber Tech Support line at 413-485-1204 during regular business hours. The Emergency service line at 413-572-0000 is available 24/7.
Westfield Gas and Electric General Manager Tony Contrino notes “We appreciate your understanding and support as we navigate this quickly changing situation. We wish for good health and safety for all.”