News

WG+E/WCF is aware of an issue where some customers who made payments over the weekend had their payment withdrawn twice. Our payment processor, InvoiceCloud is actively working to resolve this issue which affected customers who made an online payment with Visa. Any erroneous transactions will be corrected and refunds for any duplicate payment and applicable fees will be issued as quickly as possible. If you have been affected and have not yet contacted our office, please reach out to us at 413-572-0100.

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WG+E is kicking off its Natural Gas Safety Effectiveness Study in partnership with the Northeast Gas Association and Great Blue Research. The study will assess the effectiveness of our natural gas safety messaging across a variety of audiences. This is a brief survey, taking less than 10 minutes to complete and will officially launch Monday, April 7^th, 2025.

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Spring is the season of new beginnings, and as the days grow longer and the weather warms up, it’s a great time to refresh and prepare for the months ahead. At Westfield Gas + Electric/Whip City Fiber, we’re focused on ensuring your home has the essentials you need, from powering your patio lights to fueling your stove, and delivering the best connection for streaming the Final Four, we’ve got you covered.

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Whip City Fiber is excited to announce the launch of its new 2.5 Gig internet service, delivering ultra-fast speeds to meet the growing demands of modern households and businesses.

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Due to the forecasted snow storm, the Home Plus info session will be rescheduled to Monday, February 10th, at 5:30 PM at Westfield River Elementary School. 

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